Frequently asked question

We initiate the refund immediately upon cancellations.
The time for the refund to reflect in your source account
might vary depending on the payment mode used: 1. If
you have used your hemaemporium Wallet, you should see the refund
within 24 hours from the time of cancellation 2. If you paid
using your bank or e-wallet, it will reflect in the source
account within 5 to 7 working days from the time of
refund initiation. Please note that this is the time taken by
the respective banks or e-wallets to process your refund.

Absolutely! Although we must add that cancellations are
not a very happy thing for us.

Well, it can mean two things: 1. The order might have
already been packed or shipped out; in which case you
can refuse the delivery of the order. No worries! 2.
Something might not be working as it's supposed to, on
the website. Give us a call or send us an email and we'll
help in fixing it.

You can pay using following methods of Payment: 1.
Credit Card 2. Debit Card 3. Net Banking 4. E-Wallets
(Paytm, Mobikwik, Freecharge and more) 5. Cash on
Delivery 6. hemaemporium Wallet Note: All payment methods
depend on your pin code, so please ensure that you check
your pin code to find out the available methods of
payment over there.

We understand that you might want to pay for an order by
cash. That's why we've got a very convenient option
where you can pay at your doorstep before receiving the
package and signing the delivery sheet.

You should not be asked to pay anything extra for the
order. Only whatever is mentioned on the invoice can be
paid. Please let us know if you've been bothered
otherwise.

Unfortunately, at this time we accept only INR at hemaemporium

We ensure that an Order ID is confirmed only once our
bank receives the payment from your bank. Sometimes,
due to unforeseen reasons, the amount might be debited
from your side but wouldn't have been received by us yet.
Please send an email at hemaemporiumindia@gmail.com and we'll
sort it out for you.

Our courier person will hand over the package to you only
once the payment has been made. Please do not accept
any package if it is tampered.

Super easy!. Please login with your credentials and visit
the My Account section. Select the order you want to
return and click on “Return/Exchange” and follow the
instructions on this page to obtain a Return ID. 

At hemaemporium, we have a very flexible returns policy which is
absolutely customer friendly. If you do not find the
product(s) satisfying, you can return it as long as the
following conditions are met: • It should be unused. You
can wear it to check for fit and comfort, making sure that
any smell does not transfer to the product (natural body
odour, body deodorant, perfume etc.) • It should be
unwashed. We don't want you wasting any detergent!
The price tags, brand tags, shoe-box and all original
packaging must be present. The product must be
returned within 10 days • Any gifts received must also be
returned along with the product. Toys will have 05 days
return/replacement policy in case you have received a
damaged, defective, wrong product or product with
missing accessory.

Please don't do that! We have a very flexible policy where
you can create a Return on app, website or by giving us a
call. To avoid any confusion or delays, our courier partners
are instructed to not accept a package as a return while
performing a package delivery.

If you return
the order partially, the shipping charges will be refunded
on a pro-rated basis.

Fashion & Lifestyle products: Typically, we do not accept
briefs/panties, lingerie sets, swimwear, socks and
stockings. To be certain if the product is non-returnable or
not, you can refer to the disclaimer provided in the
Returns tab provided on the Product Display Page. Note: If
you've received a non-returnable product in a
damaged/defective condition, please reach out to our
customer service team immediately to initiate a request
for refund.

Not at all! You do not need to return the whole order. Just
return the items you don't want.

Once the Return ID is generated, we share a promised pick
up date. By that date, your return order will be picked up.
We also notify you of the estimated refund date as soon as
the Return ID is generated.

Once the returned product has been picked up, you will be
notified of the promised date of refund. Before this date, a
refund should get initiated. Once initiated, it should
reflect in your account based on your mode of payment.

Once the returned product has been picked up, you will be
notified of the promised date of refund. Before this date, a
refund should get initiated. Once initiated, it should
reflect in your account based on your mode of payment.

We strive to service all pin codes in India for forward and
reverse delivery. But don't worry, even if your pin code is
not serviceable, you can still return the product by
shipping it to us. In some cases, you can also drop the
return item at one of our stores. Please login and
select the relevant order for more details.

We promise to refund the entire amount paid for the
product, including any taxes that were paid - no strings
attached! The mode of refund depends on the mode of
payment for the order.

​​​​​

It's really quick! We strive to deliver all our orders /
products in the fastest time possible. Depending upon
your address, the delivery time may vary between 2 - 9
working days. That still won't stop us from trying to get
you your order faster. On each product's display page, you
can enter your location's pin code to check when you can
expect to receive the delivery.

You can track your order as soon as it is shipped out. To
know the status of your item real time, just tap on the
tracking link in the email sent to you. Alternatively, you
can also login to hemaemporium.in and visit the ‘My Account'
section to know your order status.

We try to ship all products of an order together. However,
sometimes few products of an order may get dispatched
from different locations. If so, we might ship some
products out first and ship the remaining in a separate
shipment to ensure that you don't wait even a minute
longer than you have to. We will notify you each time a
shipment is dispatched or it is out for delivery; so that you
can track it till we knock on your door.

All orders worth Rs.1199 or above, will be shipped free of
cost. For any orders below Rs. Rs.1199, a nominal fee of
Rs.149 would be applied.

We recommend that you receive the order yourself to
ensure complete satisfaction. In case you are not present,
the parcel will be delivered to the person available and
this may be confirmed on call with you by our delivery
executive. For security and validation, the signature of the
receiver will be taken at the time of delivery.

We understand that you can't wait at your delivery
address all the time, and that is exactly why we will try to
attempt delivering your order thrice; each attempt on a
consecutive day. So if you have missed the delivery please
do not worry, we will try to make an attempt again.

Sorry, that is not possible at the moment as the system
would have already passed the mobile number and
address to our warehouse to pack and ship your product.
That said, we never say never! You can always cancel the
order before it has been packed and can place a new
order. Don't worry, there are no cancellation charges.

Few places are not covered for COD by our delivery
partners. Any inconvenience you face is regretted. This
issue might also occur if the cash amount payable at the
time of delivery exceeds a certain limit which is decided
by our courier partners. Hence, we request you to always
enter your pin code to check the availability of COD in
your area. Alternatively, may we suggest an alternate form
of payment? Perhaps a Credit Card, Debit Card, or Net
Banking. We are not saying that this will be permanent;
your pin code might be COD-enabled in the future. Do
check!

That's the big dream and we're sure we'll achieve it soon!
We strive to deliver to all the pin codes of India. At the
time of shopping, please check if your pin code is covered
by our Logistics Partner. If not, we would request you to
provide an alternate shipping address.

Right now, we do not deliver items internationally. You
can make a purchase from anywhere in the world using
Indian currency as mode of payment as long as the
shipping address is within India.

At hemaemporium, we strive to make each shopping experience
outstanding and enriching. Hence, we partner with the
best in the industry. We use logistics services of Delhivery,
Xpressbees & Ecom Express. We will notify you the name
of the partner delivering your order, in advance.

You bet! We make sure that our products are 100%
Genuine. Along with that, we take each product through a
multiple-point quality check before shipping it out to you.
That's the last thing you need to worry about! ☺