Find your answers!
About our product
Are your bags made from real leather?
Yes. Every Hemaemporium bag is handcrafted using premium, ethically sourced genuine leather. We focus on quality, durability, and timeless appeal.
Are your bags handmade?
Absolutely. Our products are crafted by skilled artisans using time-honored leatherworking techniques. Each piece is unique — made with intention, not mass production.
Will the leather age or change over time?
Yes — and that’s part of the beauty. Our leather develops a rich patina with use, becoming more personal and characterful with age.
Shipping & Delivery
Do you ship across India?
Yes, we offer pan-India shipping, and in most cases, it’s free!
How long does delivery take?
We typically ship within 2–4 business days, and delivery usually takes 5–8 days, depending on your location.
Do you offer international shipping?
Not yet — but we’re working on it! Stay tuned or sign up to our newsletter for updates.
Orders & Payments
What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, and wallets. COD is available for select pin codes.
Can I change or cancel my order?
If your order hasn’t been shipped, we’ll be happy to make changes. Just contact us at Contact@hemaemporium.com as soon as possible.
Returns & Exchanges
What’s your return policy?
If you’re not satisfied, you can return the product within 5 days of receiving it. The item must be unused and in its original packaging.
Do you offer exchanges?
Yes! If you'd like a different style or color, just reach out. We'll be happy to help, based on availability.
Are returns free?
Return shipping charges may apply depending on the reason. We’re happy to help you through the process.
Product Care
How do I care for my leather bag?
Store your bag in a dust bag when not in use. Keep it away from moisture and direct heat. Use a leather conditioner every few months to maintain softness and finish.
Need More Help?
If you have questions not listed here, reach out to us. We’re always here to help!